The Information We Collect
When you visit our website at www.grayaway.com (our “Site” or the “Grayaway Website”) you may provide us with two types of information: (1) personally-identifiable information you knowingly choose to disclose that is collected on an individual basis, and (2) website use information collected automatically as you browse our Site.
1. Personally-identifiable Information You Choose to Provide
You do not have to provide personally-identifiable information to access or use the Site. However, to take full advantage of the Site, you may choose to furnish us with personally-identifiable information through the Site. For example, if you register for services, such as our mailing list, on the Site, you will be asked to provide contact information (such as name, email address, street/mailing address and phone numbers). We will only collect such information through the Site when you provide it to us voluntarily.
2. Site Use Information
Our Site utilizes “cookies” and web server logs to collect information about how our Site is used. Cookies are text files placed on your hard disk by our web server to store your preferences. Cookies, by themselves, do not tell us your email address or other personally-identifiable information unless you choose to provide this information to us. However, once you choose to provide the personal information, this information may be linked to the data stored in the cookie. Cookies cannot be used to run programs or deliver viruses to your computer. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed and time spent at our Site, and the other websites visited just before and just after our Site.
We also may collect certain non-personally identifiable information (i.e. generic information that does not identify you personally) when you visit any of the web pages on our Site, such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.
The Site server may also collect internet protocol (IP) address information. Your IP address is an identifying number that is automatically assigned to your computer by your internet service provider (ISP). This number is identified and logged in our and/or our service providers’ server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited.
How Do We Use The Personally-identifiable Information That You Provide To Us?
We use personally-identifiable information that you provide to us for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Site, new services, and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under standards designed to safeguard the security and privacy of our customers’ personally-identifiable information. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
We will use the personally-identifiable information you provide on the Site for the purpose(s) for which you have provided such information, which may include:
- Responding to Your Inquiries and Fulfilling Your RequestsFor example, contact information you provide may be used to send you information about our products or to contact you regarding a transaction. It may also be used to verify a user’s identity.
- Communicating With You About Our Products And ServicesWe may use your personally-identifiable information to send you information about specials, new products and services, and other items that may be of interest to you. You may opt-out of receiving future communications as set forth in the Opt-Out and Managing Preferences section below.
- Personalizing Your Grayaway Website ExperienceWe may use your personally-identifiable information to personalize your experience on the Grayaway Website, for example, by presenting products and offers that we believe may be of particular interest to you.
How We Share Your Personally-identifiable Information
We will not share the personally-identifiable information you provide to us with third parties without your consent except: (a) as may be required by law or as we think necessary to protect us or others from injury (e.g. in response to a court order or subpoena, in response to a law enforcement agency request or when we believe that someone is causing – or about to cause – injury to or interfere with the rights or property of another); (b) with other persons or companies with whom we contract to carry out internal Site operations or our business activities; and/or (c) with our affiliated companies, as described below.
Sharing Your Personally-identifiable Information with Affiliates
When you share personally-identifiable information with us, from time to time this information may be shared with our corporate affiliates, in accordance with this Policy. Our affiliates may use and further share this information in the same ways we do. However, if we share your personally-identifiable information with an affiliated company, we require that such company protect the information in a manner that is consistent with this Policy.
Use And Disclosure Of Non-Personally Identifiable Information
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our Site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze how our Site is used, as well as to offer you products, programs or services. Sometimes we share aggregate information with others, including affiliated companies and third party companies.
What About Websites Linked To Our Site And The Collection Of Information By Others?
We are not responsible for the practices employed by websites that may be linked to or from our Site. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Site. Please remember that your browsing and interaction on any other website, including sites which have a link from our Site, is subject to that website’s own rules and policies. Please read those rules and policies before proceeding.
From time to time we may supplement information you give us with information from other sources, such as information validating your address. Thus, information we obtain through our Site may be intermingled with and used in conjunction with information obtained through sources other than the Site, including both offline and online sources.
Our Commitment To Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Despite our use of reasonable measures to protect your information, no website operator can guarantee security of information transmitted over the Internet, and you transmit such information at your own risk.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a user name, password or other login credentials for access to certain parts of our Site, you are responsible for keeping this information confidential. We ask you not to share your login credentials with anyone. If you have reason to believe that your interaction with the Site is no longer secure or has been compromised, you must notify us immediately.
Discussion And Community Tools
We may, from time to time, make chat rooms, forums, message boards, news groups and other community tools available to you. Please remember that any information that is disclosed in these areas becomes public information for other users to view and for us to use. For example, from time to time, we may use the content you write (including your name or screen name if you post it) for promotional purposes, in email newsletters or elsewhere, and by using the Site and/or these chat rooms, forums, message boards, news groups, and other community tools, you agree that we may do so, without any obligation to you. You should exercise caution when deciding to disclose your personally-identifiable information in these areas, since anyone – not just us – may access and/or make use of publicly posted information.
Accessing And Updating Your Information
If you wish to update your information in our records, please email our Customer Service department at firstname.lastname@example.org.
We will not knowingly accept personally-identifiable information from anyone under 13 years old. If you are under 13 years of age, please do not send any information about yourself to us.
Do Not Track Disclosure
Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. Our Site does not currently respond to these “do-not-track” signals.
Transfer Of Business Assets
The personally-identifiable information you provide and other information we collect is considered a company asset and may be included among transferred assets if we or our parents or affiliates, or any of their assets, is acquired by a third party. We reserve the right to disclose, share and/or otherwise transfer user information, including, without limitation, personal information, in connection with a corporate merger, acquisition, consolidation, the sale of substantially all of our assets, or other fundamental corporate change, whatever form it may take.
Because our business needs may change over time, we reserve the right, at our discretion, to change, modify, add, or remove portions from this Policy at any time. Your continued use of the Site following the posting of any changes to this Policy means you accept such changes.
Opt-Out And Managing Preferences
You can opt-out of receiving e-mail communication from us (other than certain Administrative Emails) by following the opt-out instructions contained in such e-mails or you may contact us at email@example.com to change your preferences. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
Questions And Feedback
We welcome your questions, comments and concerns about privacy or about the Grayaway Website. Please send us your feedback to firstname.lastname@example.org.
Effective Date: March 2017